tracym
07-21-2022, 07:55 PM
X Delivery, the leading nationwide carrier providing expedited 2-3 day shipping for top-selling ecommerce brands, and the Retail Management Institute of Santa Clara University today announced the publication of a new research report highlighting the degree to which fast, free, and effective shipping defines online brands' customer relationships. The State of Shipping Report 2022: Why Faster Shipping Matters reveals that 62% of shoppers expect their orders to arrive in less than 3 business days when choosing free shipping ? yet more than four-fifths of leading fashion and apparel retailers are still using 5-8 day delivery options to service free shipping orders.
Failure to expedite shipping is eating into retailers' revenues, with a full 56% of abandoned carts blamed on concerns relating to deliveries. Speed of delivery is now the decisive factor behind over one-quarter of abandoned carts, second only to pricing among customers who intended to make a purchase. Lack of same-day delivery and in-store pickup options were also seen as key reasons for cart abandonment as customers sought faster and more convenient fulfillment options.
Failure to expedite shipping is eating into retailers' revenues, with a full 56% of abandoned carts blamed on concerns relating to deliveries. Speed of delivery is now the decisive factor behind over one-quarter of abandoned carts, second only to pricing among customers who intended to make a purchase. Lack of same-day delivery and in-store pickup options were also seen as key reasons for cart abandonment as customers sought faster and more convenient fulfillment options.