X Delivery, the leading nationwide carrier providing expedited 2-3 day shipping for top-selling ecommerce brands, and the Retail Management Institute of Santa Clara University today announced the publication of a new research report highlighting the degree to which fast, free, and effective shipping defines online brands' customer relationships. The State of Shipping Report 2022: Why Faster Shipping Matters reveals that 62% of shoppers expect their orders to arrive in less than 3 business days when choosing free shipping ? yet more than four-fifths of leading fashion and apparel retailers are still using 5-8 day delivery options to service free shipping orders.

Failure to expedite shipping is eating into retailers' revenues, with a full 56% of abandoned carts blamed on concerns relating to deliveries. Speed of delivery is now the decisive factor behind over one-quarter of abandoned carts, second only to pricing among customers who intended to make a purchase. Lack of same-day delivery and in-store pickup options were also seen as key reasons for cart abandonment as customers sought faster and more convenient fulfillment options.